kuiper chapter 17

Chap 17

 

1. What is the importance of policies, procedures and instructions?

Answer:

Well written policies, procedure and instruction contribute to organizational effectiveness and efficiency. Although these documents have common characteristics, they differ in why they are written and how they are used. Policies define an organizations view on specific issues or problems and indicate how the organization will handle problems when they arise.

2. What are the guides for policies, procedure and instructions?

Answer:

Policies, procedure and instruction can be difficult to write because language is easily misinterpreted. For that reason, these documents are often drafted, reviewed by experts and revised many times before they are released. However, the basic guides for writing these items are similar.

Ø  Analyze audience

Ø  Identify context

Ø  Define goal

Ø  Use appropriate writing style and document design

3.     What type of manual employee used?

Answer:

An employee manual, sometimes called a personnel policy manual, provides single sources for all policies and procedures related to the employee-employer relationship. The manual is an important tool to ensure consistency in supervisory decisions and to inform employees of their rights responsibilities with the respect to employment.